Cartwell

Common questions

How long does shipping take?

Standard arrives in 3-5 business days, Express in 1-2. Same-day delivery covers the Phoenix metro on orders confirmed before noon.

Can I return a body shaper?

Unworn shapers with tags attached can be returned. Sign in and send a return request from Orders, or open a ticket below.

Can I return face masks?

Sealed, unopened mask packs can be returned. Opened masks cannot be resold, so we can't take them back.

When do I get my refund?

Once we receive and check the item, we mark your request approved and send the refund amount shown in your request.

How do I pick a shaper size?

Measure your waist and hips. If you fall between two sizes, choose the larger one for all-day comfort.

Open a ticket

Order problems, sizing help, complaints or anything else.

Track a ticket

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